"Thanks very much for your responsiveness - a level of service all-too-often missing in this dizzying world of electronic communications."

Pete Webb
Pacific Consulting Group

Customer Service and Support

Customer Service   866.952.9880

Our Customer Service personnel are available to answer your questions from 10 am - 6 pm Eastern Time. We can assist with general GroveSite usage, training and billing questions. Email us at customerservice@grovesite.com if you prefer.

If you're logged into your site, try our online support

  • Online Submit Feedback:  If you think you've found a bug, have a question or want to request a new feature, click on the Submit Feedback link found in the bottom left-corner of every screen. We'll try to get back to you within the next business day.
  • Online Forms Help:  All GroveSite forms used to add or edit site content have help screens available. Click on any blue field name on the form to get an instant Help screen.
  • Online Help Desk:  Click the 'Help' button in the upper right corner of every screen to access our Help Desk website.
  • Online Training Videos: Brief videos to help you quickly get started creating and customizing your online collaboration, web database, and online project management workspaces.

GroveSite Usage Tips (Quick Reference Guide)

Click here to print our GroveSite Usage Tips.  It explains login, site navigation, adding basic webpages and all types of content, setting up specialized discussion forums, project plans, and file libraries, and enrolling your team. All in 2 pages!

Technical Support    866.952.9880

Free technical support is provided for bugs, errors or other technical problems with the GroveSite software or hosting platform. There is a fee for other assistance, such as programming of custom features, creating archival CDs, recovering data that is lost due to user error, and so forth. Or email us at techsupport@grovesite.com

Training

GroveSite is easy to learn! We provide a 30-minute phone tour, after which you'll be able to customize your site, post content and files, and enroll your members. Explore our demos for other ideas on how to organize your site. Click here to print our 2-page GroveSite Usage Tips. Your team members need virtually no training. GroveSite's welcoming email provides them with a site URL, ID and password. Once logged in, they can easily navigate the site, download files and post to discussion forums without any training.

For Site Administrators and Organization Administrators, GroveSite provides Online Training Videos on Branding Your Site, Adding Pages, Building Custom Databases, Enrolling Members, and more.

Design and Customization Services

Would you like assistance getting your site fine-tuned before you enroll members? Or developing a custom project site template that lets you get new project teams working online quickly? Or creating GroveSites for multiple subcommittees and linking them to a main project team GroveSite? Need a cool logo? Just call 866.952.9880 and let us know; we'll respond quickly with a reasonable estimate.