Customer Service and Support
Customer Service 866.952.9880
Our Customer Service personnel are available to answer
your questions from 10 am - 6 pm Eastern Time. We can
assist with general GroveSite usage, training and billing questions.
Email us at customerservice@grovesite.com
if you prefer. Or try our online support:
- Online Submit Feedback: If
you think you've found a bug, have a question or
want to request a new feature, click on this link,
found in the bottom left-corner of every screen.
We'll try to get back to you within the next
business day.
- Online Forms Help: All GroveSite
forms used to add or edit site content have help
screens available. Click on any blue field name on
the form to get an instant Help screen.
- Online Help Desk: Click the 'Help'
button in the upper right corner of every screen to
access our Help Desk website.
GroveSite Usage Tips (Quick Reference Guide)
Click here to print our GroveSite Usage Tips.
It explains login, site navigation, adding basic webpages
and all types of content, setting up specialized discussion
forums, project plans, and file libraries, and enrolling your
team. All in 2 pages!
Technical Support 866.952.9880
Free technical support is provided for bugs, errors or
other technical problems with the GroveSite software or
hosting platform. There is a fee for other assistance, such
as programming of custom features, creating archival CDs,
recovering data that is lost due to user error, and so
forth. Or email us at techsupport@grovesite.com
Training
GroveSite is easy to learn! We provide a 30-minute phone
tour, after which you'll be able to customize your site,
post content and files, and enroll your members.
Explore our demos for other ideas on how to organize
your site.
Click here to print our 2-page
GroveSite Usage Tips. Your team members need
virtually no training. GroveSite's welcoming email
provides them site URL, ID and password. Once
logged in, they can easily navigate the site, download
files and post to discussion forums without any
training.
Design and Customization Services
Would you like assistance getting your site fine-tuned
before you enroll members? Or developing a custom
project site template that lets you get new project
teams working online quickly? Or creating GroveSites for
multiple subcommittees and linking them to a main
project team GroveSite? Need a cool logo?
Just call 866.952.9880 and let us know; we'll respond
quickly with a reasonable estimate.
